What to do if your Cherry Mobile Flare S6 can't send or receive text messages

Text messaging or texting is a very basic service and any mobile phone can do it without any problem. However, there are times when problems occur and it seems like some of the owners of the Cherry Mobile Flare S6 are among the ones who are bugged by a text messaging problem. It's either they can't send or receive SMS or text messages.


Here in the Philippines, texting is the primary mode of communication especially if your on a tight budget because depending on what network you are, you may be able to get unlimited texts for a day for just P10. So, when you encounter this kind of problem, you must immediately do something about it. With that being said, here's what I suggest you do if your Flare S6 cannot send and/or receive text messages.
  1. Reboot your device first because maybe it's just a result of a minor glitch in the app or the system. Glitches can easily be fixed by a reboot so you must do this especially if it's the first time you encountered this kind of issue for a long time. 
  2. Make sure you have good reception. If the reboot didn't fix the problem, you must take a look at the signal indicator to see if your Flare S6 is getting good signal because if it shows 1 bar only, the signal could be intermittent and there could only be times when you can easily send a message. Also, make sure the flight mode or airplane mode isn't enabled as that would disrupt all wireless communications in your device. You would if it it's enabled if you can see an airplane icon beside the signal indicator. 
  3. Check if your still have balance in your account. Depending on what network you're on, you can easily inquire about your prepaid balance. This is the best way to know if the problem is with your account or not. If you're on an unlimited prepaid plan, text messages to other networks may not push through especially if you have no balance in your account--you need to consider this possibility as well.
  4. Try making a call if possible. If it's an issue with your account or SIM card or a network problem, you can neither make a call or send a text. So, since you can't do the latter, you should try doing the former to know more about the problem. If you can make a call, then the problem could be temporary especially if you were able to send a text message moments ago. Another possibility is that it could be a network problem and if it is, you'll just have to wait it out until it's fixed. Your service will be up soon or until the problem is addressed by your network. 
  5. Call tech support. Not everyone will do this but if the problem lasts more than a day, you should check with your network what the problem is. Prepaid users aren't really used to doing this but you should know that regardless whether you're a prepaid or postpaid customer, the representatives will help you just the same. 
I hope that this troubleshooting guide can help you fix the problem with your Cherry Mobile Flare S6 that can't send and/or receive text messages. Thanks for reading!

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